The eTOM: A Business Process Framework Implementer's Guide

Tmforum The Etom A Business Process Framewok Implementer’s Guide The adoption of the TM Forum’s Business Process Framework,also known as the Etom, continues to increase within the information, communications, and entertainment industry. As a result, there is a need to provide guidance on how the framework can be extended and/or modified for use by TM Forum member and in the practical use of the practical use of the framework. This guide contains four chapters that provide; • A short review of the business Process Framework • A typical implementation approach • A set of guidelines for extending the framework • A set series of case studies for uses of the framework

link : http://library.imtelkom.ac.id/pustaka/14447/the-etom-a-business-process-framework-implementer-s-guide.html